i was privileged ample to generally be on board American Airways Flight #32 (LAX – JFK) on labor working day….my partner And that i have been seated individually…we experienced a Demise within the loved ones and had been intending to nyc to get a funeral…….
We have been so outstanding upset with this type of mis-procedure and very poor administration by American Airlines and won't ever fly you all over again.
I’ve been bouncing all around because 9am this morning from Roatan Honduras to Miami having an unforeseen hold off there with flight from Miami to Charlotte nc 1st they claimed aircraft was to very hot , then whenever we were allowed to board they stated they had far too much fuel and experienced to dump 10,000 lbs right after forty five min they decided not to do that , we ended up delayed on get off, upon our arrival to Charlotte we had to hurry to gate , my wife is handicapped as well as the attendant needed to run pushing her to gate to see that our next flight was delayed two one/two hrs .
Thanks to a relatives hardship, we've been not able to make our vacation as Earlier planned and had to cancel our reservations. We spoke to your agent at American Airways and defined your situation to her, and she or he advised that we Get hold of you.
customer service agent from the “engineeringâ€/World wide web crew named lisa in fact HUNG UP on me when i was conversing. i’ve in no way had this kind of bad experience in advance of. she was really rude in advance of hanging up.
Not merely were we not seated in Business enterprise as informed, we quickly realized the video clip system and WiFi was failing to function and we would not be able to listen to tunes or motion pictures for the duration of our 10 hour flight. I usually anticipate enjoying films on lengthy flights.
I just acquired from the cell phone with Connie Sanders inside the DFW Workplace. I questioned for her title because she was so type and helpful to us. I've infrequently encountered someone so helpful and caring. If all your Associates could be like her you might have a great airline.
American ever , your employees are rude and gave little if any rationalization about why or what was occurring
My spouse and i experienced a flight leaving Richmond Virginia using a ultimate vacation spot of Seattle Washington. We have been knowledgeable about flying and experienced flown other airlines before that 7 days going to and from several destinations. We had all our data and went to utilize the American Airways kiosk to print our boarding passes. The kiosk didnt request if those people who are flying are military staff so we started out around and waited in line to speak to your consultant on the counter. When we had been up with the counter we instructed a lady powering the counter that my partner is during the navy and we had two baggage to check in. Thats after we had been informed that our luggage the place around body weight and it would be 250$ added. We asked for for your Girl to show us where the deal pricing is created. She was unable to supply that details and went on to inform us we could seem it up ourselves. My partner who is enlisted within the U.S. Coast Guard has never had to pay additional or any volume for baggage, on orders or own. My spouse gave her the 250$ and that is in the event the agent we ended up speaking with shortly turned incredibly impolite and threatened to cancel our complete flight.
I happen to be around the cellular phone for three hrs seeking to solve a problem the place my bag was break up open and my belongings lacking.
The flight crew automatixallu made me Verify my bag Regardless that thier have been quite a few open up overhead bins. See hooked up flight data. It will be wonderful if they crew did bot noticed it wasnt thier fault and dont blame them.
My flight was to leave at 6 a.m. which suggests go away your bed and your property ahead of the crack of dawn. Only to undergo security then sit in the airport lounge as the crew was struggling to fly.
One thing I couldn’t have an understanding of these details is how your letter indicated that amounts for rapid use would be honored When the receipts have been crystal clear and legible. How could my $46 cab trip with the Embassy Suites to Wal-Mart not be legible? I only obtained enough to include my toiletries at Wal-Mart.
My son experienced the worst expertise on your own airline. I simply cannot inform you the effect it had….He was as a result of fly into Pittsburgh from Miami — his flight was cancelled. He learned the Saturday night ten hrs prior to his flight. He was then on hold for an extremely long time while they ended up trying to reroute him. He had an audition Along with the Pittsburgh Symphony over the Monday morning the next day. Then the routed him on One more flight with pretty minimum time for you to transfer. half-hour. He bought on the airport, that flight was delayed and he would overlook the transfer. They located A further flight but just one seat, which he couldn't do as a consequence of The reality that he needed to pay for his cello. Time following time he was on maintain along with the brokers were not pretty helpful. Eventually he ended up acquiring to accept the sole possibility which was a flight to Charlotte followed by a stay right away after which you can on to Pittsburgh with any luck , an hour previous to audition. They said they may not give him a resort voucher about the mobile phone or for the ticketing location, but there might be a great deal of men and women handing them out in Charlotte.